Returns & refunds
We want you to love your order.
Our products are made to order, so please review the product details and size information carefully before placing your order. If something arrives damaged, defective, or different from what you ordered, contact us and we will work with you on a solution.
Damaged, defective, or incorrect items
Contact us within 14 days of delivery if your item arrives damaged, has a manufacturing defect, or does not match your order. Include your order number, a description of the issue, and clear photos of the item and packaging when possible.
We may offer a replacement or refund after reviewing the details. Please do not send an item back until we provide return instructions.
Size, fit, and change-of-mind returns
Because each product is made to order, we generally cannot accept returns or exchanges for choosing the wrong size, changing your mind, or deciding that a product is not the right fit. Use the size information on the product page and contact us before ordering if you need help choosing.
Order cancellations
If you need to cancel an order, contact us as soon as possible with your order number. We will try to help if production has not started, but a cancellation cannot be guaranteed once an order has entered production or shipped.
Refunds
When a refund is approved, it is issued to the original payment method. Your bank or payment provider may need additional time to make the refund appear in your account. Shipping charges are not refundable unless the issue was caused by an error on our part.
Need help?
Contact us before sending anything back. We will review your order and let you know what information or next steps are needed.